How to order
HOW TO ORDERIf you would like to place an order, please go to shop, add products to the card and checkout.
You can pay for your order with Paypal or Klarna. They guarantee that your transaction will be made securely. As soon as your payment has been received, Tiny People Organics will complete your order and deliver it to you within the stipulated delivery time. Please note that International orders may take longer to process and deliver.
To find out your size, please view our size guide for exact measurements. You can find the size guide in the footer.
CHOOSE YOUR SIZE
Your packages will be handled via DHL for all shipment and delivery services. Please do note that DHL does utilize local partners as carriers in other markets outside Germany.
For deliveries in the Germany the postage is always the same, regardless of the quantity ordered. For orders over € 30 we don’t charge any costs.
Europe: €10.00. For orders over € 150 we don’t charge any costs. Outside Europe: depends on the country.
Within Germany DHL states to deliver envelopes and packages within 2-3 working days. You will receive your order 6 working days at the latest after receiving your payment.
Packages will be shipped by standard international post. Expected shipping time within Europe is 5 to 7 days, and 8 to 12 days for all other countries.Please note that this information is an indication provided by DHL and that we cannot guaranty any delivery time based on this information.
Europe, other countries
As soon as the order is placed and paid for, it usually cannot be cancelled after the costumer received an email including the tracking number. Of course articles can be exchanged or returned, with the exception of customized articles.
If the merchandise does not meet your expectations, then it can be exchanged. However, there are certain conditions attached to this process.
RETURN AND EXCHANGE POLICY
If the colour or the size of the article does not meet your expectations, then you may exchange your order, or certain products within the order. Within 5 days of receiving your order, you must send an email to firstname.lastname@example.org indicating in writing your intention to return the specific article from your order. In this email you must indicate the specific product(s) that you wish to return and provide us with the order number associated with the order. At this time, you can also inform us of the article that you wish to receive in exchange. You can then post the envelope, or the package with the article you wish to exchange, back to Tiny People Organics. You are responsible for the postage costs of the returned article. If you payed via PayPal, they will cover the costs:
We hold the right not to accept returned packages and envelopes where the postage costs have not been completely paid for.
We strive to deliver the best possible products. If, however, you are unsatisfied with your order (or certain products within an order), then you can return it within 14 days of receiving the order. You must first send an email to email@example.com informing us of the products you wish to return, the order number of the order. Please also inform us the reason for the return so that we can continue to improve our merchandise and our service. Our return address is:
Tiny People Organics
Wichertstr. 45; 10439 Berlin GERMANY. Please do not forget to pay fully for the return postage as incorrect postage payments will not be accepted.Please include a copy of our order confirmation along with the products to be returned. Once we have received your email informing us of your intention to return articles from your order, and we have received the returned merchandise, we will send you a confirmation email. Once we have established that the returned merchandise has been received in good condition, we will reimburse you for it (excluding the costs for return postage) into your bank account within 5 working days.