All rights, obligations, specials, orders and agreements that fall under these General Terms and Conditions, and under this condition, are applicable under german Law and Jurisdiction.
1. GENERAL
These conditions apply to all sales and agreements between Tiny People Organics and the consumer, whereby Tiny People Organics will apply these conditions unless agreed otherwise in writing. If articles are ordered from Tiny People Organics, the purchaser automatically accepts the stipulations set out in these General Terms and Conditions.
2. ORDERS
Once an order has been placed, the consumer will directly receive an email to confirm the details of the order and the total costs associated with the order. All orders will be sent within five working days after receipt of payment by the consumer. In the case of technical malfunction, however, which falls under the category of circumstances beyond Tiny People Organics’s control, an order will be shipped as soon as possible. Tiny People Organics will keep the consumer duly informed of the status of the order. We strive to keep our website (www.tinypeopleorganics.com) as current as possible. However, the possibility remains that a certain product is no longer available, in which case we will contact the consumer as soon as possible. A product must be delivered to the consumer within 30 days of the order placement. If Tiny People Organics fails to comply with this, the consumer may immediately break the order contract. This is not possible, however, if the parties involved have previously agreed to a different delivery term.
3. PRICES AND PAYMENT
All prices indicated on Tiny People Organics’s website are in Euro’s. Consumers are able to make payments electronically to Tiny People Organics in many different ways. The differing payment methods are indicated on the website under the title “Payment”. Shipment of the order will take place once Tiny People Organics has received payment for the order. Tiny People Organics will add the shipping costs to the invoice of the order. More information concerning the shipping costs can be found under the title: “Shipping”.
4. DELIVERY
The delivery time is indicative and is therefore not guaranteed. However, the final delivery time will not exceed more than one week of the indicated delivery time. The order will be processed and shipped within five working days of receiving payment. Tiny People Organics cannot be held responsible if the post is unable to deliver the order to the consumer on time.
5. RETURNS
Tiny People Organics will gladly accept returns. Items must be returned within 14 days from the date of delivery. Please return all items in its original packaging and with the original hangtags.
Tiny People Organics will not accept any items that have been washed, worn, stained, damaged or altered in any way. Items that do not meet these conditions will be returned to the sender, minus the shipping costs for returning the items.
An item can be exchanged. If the new item is less expensive the amount will be credited. When an item is more expensive you will be given a new invoice and a new payment request. The old invoice will be credited and refunded to the account it was paid from.
All returns should be accompanied by a note with the order number, reason of return and wish for exchange or refund. Unidentifiable returns may not be possible to refund. Returns will be handled within 5 working days from receiving the return. The returned items will be refunded to the same card or account that they were paid from. Shipping costs will not be refunded.
Tiny People Organics recommends sending your return with traceable post, so please keep your track & trace receipt to track your order. We have no information on your return while it is on its way to us. Shipping costs for returning are the responsibility of the customer. Lost packages will not be refunded.
If Tiny People Organics sent the wrong item or the item appears to be defect upon arrival, notify Tiny People Organics within 14 days from receiving the item(s). We will refund the return shipping costs and send you the new and correct items as soon as possible, if stock is available.
Return Adress
Tiny People Organics - Catharina Biester
Wichertstr. 45
10439 Berlin GERMANY
6. TRANSFER OF OWNERSHIP
Ownership of merchandise will not be transferred until the associated obligations of purchaser have been fulfilled. At the point of transfer of ownership, which is at the point of delivery of the articles, product liability is transferred to the purchaser.
7. MONEY BACK GUARENTEE
If the consumer, for whatever reason, does not wish to retain the article, the consumer has the right to return the article to Tiny People Organics within fourteen working days after taking delivery of the article. The consumer must first inform Tiny People Organics in writing via email of their intention, and must follow all further return conditions and instructions stipulated by Tiny People Organics. This guarantee does not comply if the article has been warn or washed, or if the consumer has attempted to mend or alter the article in any way. Return articles will only be accepted if it is sent in the original, undamaged wrapping and the labels are still attached to the merchandise. Furthermore, the shipping costs of the returned merchandise will be entirely paid for by the consumer. Under no circumstances will Tiny People Organics reimburse the shipping costs of returned merchandise. If the return instructions have been followed accurately, Tiny People Organics will reimburse the consumer for the returned article(s) within thirty days after receiving it.
8. QUERIES/ COMPLAINTS
In the case of queries or complaints concerning any of our products or procedures, please inform us by email (hello@tinypeopleorganics.com). You will receive a reply within three working days.
9. PRIVACY
Tiny People Organics finds it very important to ensure that all of the consumer’s personal information is treated with the utmost care and security. Tiny People Organics will not give the consumer’s personal information to third parties, except when the information is required for the delivery of the order. When making an order, Tiny People Organics requires the consumer’s name, invoice and delivery addresses, and payment details so that an order can be processed. The payment details will only be used to conclude the payment process. If the consumer subscribes to our newsletter, their personal details will be used to keep them informed of changes to our assortment, special offers, website improvements and other relevant information pertaining to Tiny People Organics. Records of website visits are kept for statistical purposes. Information concerning the amount of visitors and visitor frequency to our website will be used for internal research and website improvement. However, this general information is anonymous and cannot be traced back to the individual visitor.
10. LIABILITY
All articles in the assortment of Tiny People Organics have been produced with the greatest care. Tiny People Organics cannot assume any liability for damages in any form whatsoever, either physical, material or immaterial, that can be caused by malfunctioning or ill use of the articles sold by Tiny People Organics and/ or materials or accessories becoming undone. The content of the website has been compiled with the greatest care. However, Tiny People Organics cannot preclude the possibility of any error or incompletes in the information on this website. Tiny People Organics cannot assume any liability for the consequences of incorrect or incomplete information on the website. Tiny People Organics cannot be held responsible for any typing or misprinting errors that could communicate an incorrect selling price. In that case Tiny People Organics will adjust the price as soon as possible. The actual colour of the products can differ from the colours shown on the computer screens. Tiny People Organics cannot be held responsible for variations in colours as a consequence of the quality of the computer screens. Certain links on the website can give access to websites and information that is being exploited and maintained by third parties. Tiny People Organics does not control these sites and it not responsible for the content of these sites.
11. CANCELATIONS
Despite any other established legal rights, Tiny People Organics is entitled, at its own choice, to cancel your order, or cancel the purchase agreement without legal intervention, by informing the client in writing. Client is not entitled to any damages, unless given the circumstances this would be unacceptable according to measures of reason and fairness.
12. COPYRIGHT
All information on Tiny People Organics’s websites is protected by copyright. It is illegal to copy, use or distribute any information from Tiny People Organics’s website without first acquiring written permission. Visitors and users of Tiny People Organics’s website may not claim any rights pertaining to the information on the website. None of the text or graphics from Tiny People Organics’s websites may be partially or wholly copied or publicly used for printing, photocopying, faxing, overtyping, in an electronic database, or for any other reproduction purposes.
13. ACCEPTANCE OF GENERAL CONDITIONS
All website users are required to be aware of, and to agree with, all of the above General Conditions. By placing an order with Tiny People Organics, the consumer automatically agrees to all of our General Conditions. Tiny People Organics client’s details are automatically stored in our client list.
