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Shipping may take up to 5-8 days longer than usual - FREE SHIPPING FOR GERMAN ORDERS OVER 50€

How to order

HOW TO ORDER

If you would like to place an order, please go to shop, add products to the card and checkout.


PAYMENT METHODS

You can pay for your order with Paypal or Klarna. They guarantee that your transaction will be made securely. As soon as your payment has been received, Tiny People Organics will complete your order and deliver it to you within the stipulated delivery time. Please note that International orders may take longer to process and deliver.


CHOOSE YOUR SIZE

To find out your size, please view our size guide for exact measurements. You can find the size guide in the footer.


TRANSPORT COSTS

Your packages will be handled via DHL for all shipment and delivery services. Please do note that DHL does utilize local partners as carriers in other markets outside Germany.


Germany

For deliveries in the Germany the postage is always the same, regardless of the quantity ordered. For orders over € 30 we don’t charge any costs.


Other Countries

Europe: €10.00. For orders over € 150 we don’t charge any costs. Outside Europe: depends on the country.


DELIVERY TIME


Within Germany

Within Germany DHL states to deliver envelopes and packages within 2-3 working days. You will receive your order 6 working days at the latest after receiving your payment.


Europe, other countries

Packages will be shipped by standard international post. Expected shipping time within Europe is 5 to 7 days, and 8 to 12 days for all other countries.Please note that this information is an indication provided by DHL and that we cannot guaranty any delivery time based on this information.


CANCELLATIONS

As soon as the order is placed and paid for, it usually cannot be cancelled after the costumer received an email including the tracking number. Of course articles can be exchanged or returned, with the exception of customized articles.


RETURN AND EXCHANGE POLICY

If the merchandise does not meet your expectations, then it can be exchanged. However, there are certain conditions attached to this process.


Exchanges

If the colour or the size of the article does not meet your expectations, then you may exchange your order, or certain products within the order. Within 5 days of receiving your order, you must send an email to hello@tinypeopleorganics.com indicating in writing your intention to return the specific article from your order. In this email you must indicate the specific product(s) that you wish to return and provide us with the order number associated with the order. At this time, you can also inform us of the article that you wish to receive in exchange. You can then post the envelope, or the package with the article you wish to exchange, back to Tiny People Organics. You are responsible for the postage costs of the returned article. If you payed via PayPal, they will cover the costs:

https://www.paypal.com/de/webapps/mpp/refunded-returns

We hold the right not to accept returned packages and envelopes where the postage costs have not been completely paid for.


Returns

We strive to deliver the best possible products. If, however, you are unsatisfied with your order (or certain products within an order), then you can return it within 14 days of receiving the order. You must first send an email to hello@tinypeopleorganics.com informing us of the products you wish to return, the order number of the order. Please also inform us the reason for the return so that we can continue to improve our merchandise and our service. Our return address is:


Tiny People Organics

Wichertstr. 45; 10439 Berlin GERMANY.  Please do not forget to pay fully for the return postage as incorrect postage payments will not be accepted.Please include a copy of our order confirmation along with the products to be returned. Once we have received your email informing us of your intention to return articles from your order, and we have received the returned merchandise, we will send you a confirmation email. Once we have established that the returned merchandise has been received in good condition, we will reimburse you for it (excluding the costs for return postage) into your bank account within 5 working days.


NOTE!

Returned or exchanged products must still have their original labels attached to them, and must be returned in the original wrapping. Articles will not be accepted if:
 1. it has been worn or washed, 2. you have attempted to mend a fault or mistake in the clothing yourself, 3. you have not followed the washing or general instructions correctly.


COMPLAINTS

Satisfied customers are of major importance to Tiny People Organics. In case you have any complaints about our products or services, please let us know. We request you to notify us as soon as possible by email (hello@tinypeopleorganics.com) We will do our best to solve the problem as soon as possible, in mutual understanding. When notifying us, please also provide your email address, so we can contact you.


GENERAL TERMS AND CONDITIONS

On all offers, orders and agreements of Tiny People Organics attached Terms and Conditions will apply. The acceptance of an offer or the placing of an order imply that the purchaser automatically accepts the stipulations set out in these General Terms and Conditions.
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